Services

SERVICE LEVEL

Included hours per month (design, content, programming)

Departure to the Customer (within Armenia)

Removing viruses, updating the site engine, archiving the site

Application processing (max. days)

Actual layout (checking the correct display of the site in modern browsers and editing if necessary)

Cost of an hour of work to addition to the subscription fee, AMD *

Assistance in communication and correspondence with the hosting provider

Email support from 10.00 to 19.00 on weekends and holidays

HOSTING

Site maintenance on customer hosting

Hosting payment control (subject to granting access)

Assistance in communication and correspondence with the hosting provider

Provision of VIP hosting (free)

SITE MODERNIZATION

Troubleshooting software errors

Placement of media content (audio, video)

Scanning customer materials on paper

CMS

Customer access to CMS

Online store

Loading data from external applications

Consulting the manager via video call and screen sharing

Email support from 10:00 to 19:00 Monday Friday

Phone support from 10:00 to 19:00 Monday Friday

Site backup

Mail service management, help in setting up

Work on changing the content, expanding the functionality of the site

Support 24/7

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VIP (150 hours/month)

150

1

10 000 драм

Advanced (100 hours/month)

100

1

12 000 драм

Optimal (50 hours/month)

50

1

14 000 драм

Worker (20 hours/month)

20

1

15 000 драм

Services

The amount of hours per month

Basic functions

General settings of the Bitrix24 portal

Creating a company structure, adding users, setting up rights

Setting up CRM. Assigning access rights. Creation of additional fields, lead statuses, types, deal stages

Creating CRM robots and triggers

Installing and configuring applications

Preparation of printed forms of documents and invoices

Setting up the Tasks and Projects block

Import data from various sources

Integrations

Integration with the site: connecting widgets, open lines, CRM forms

Integration with instant messengers and social networks using standard Bitrix24 tools

Integration with instant messengers and social networks using integration applications

Custom integration with instant messengers and social networks

Integration with telephony (standard Bitrix24, or application from the Market)

Custom integration with telephony

Email integration

Business processes

Refinement of existing business processes

Design, development and implementation of business processes based on standard tools.

Design, development and implementation of business processes with the development of custom tools (activities).

Development of custom entities based on the Smart Processes tool.

Reports

Setting up reports using standard tools

Setting up custom reports

Products

Setting up a product catalog

Setting up the Warehouse accounting tool

Import of goods

Marketing

Setting up end to end analytics

CRM marketing

Creating a website based on the Sites24 tool

Consultations on the operation of the portal (from 10-00 to 18-30, Monday-Friday)

Chat consultation on the Bitrix24 portal

Online consultation with screen sharing (on request)

Travel to the client within Armenia (on request)

Preparation of instructions (when developing new tools)

Development and content of the companys "Knowledge Base"

Technical support 24/7

Cost of an hour of work in addition to the subscription fee

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VIP (150 hours/month)

150

16.48 USD

Advanced (100 hours/month)

100

19.78 USD

Optimal (50 hours/month)

50

21.98 USD

Worker (20 hours/month)

20

24.17 USD